The Georgian National Competition Agency signed a commitment with the company LTD "iTechnic" in favor of the consumer.
In accordance with the agreement signed between the Agency and the trader, the company was instructed to:
- To change the company’s internal policy and comply with the requirements of the law;
- A trader is obliged comprehensibly and fully provide the information to a consumer defined by the law in the national language of Georgia, including the obligation related to the replace/repair/return of the defective item;
- The mentioned information should be posted on the placed in the retail store;
- To establish clear guarantee conditions in accordance with the law;
- To restore the rights of those consumers who’s rights were violated in the past as a result of non-fulfilment of the obligations defined by the law.
Instructed to restore the rights of those consumers who allegedly suffered damages due to the trader’s policy. In accordance with the signed commitment agreement, the trader is obliged to submit evidence of the fulfilled obligations to the Agency within 1 (one) month.
